Terms of Service

01 Agreement to Terms

By downloading, installing, or using Alfred ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the application.

If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

These Terms govern both (a) restaurant operators and their staff who use Alfred to manage their business, and (b) restaurant guests who interact with Alfred-powered booking pages, including the No-Show Booking Guarantee feature described in §7.

02 Service Description

Alfred is a mobile application for restaurant and food-service management. The Service helps you manage:

• Inventory levels and stock control
• Recipes, ingredients, and scaling
• Purchase orders and supplier relationships
• Staff schedules and roles
• Bookings and reservations
• Analytics and reporting
• Floor plans and table management
• No-Show Booking Guarantees (optional feature for restaurants)

We reserve the right to modify, add, or remove features of the Service at any time, with reasonable notice where changes materially affect your use.

03 License Grant

We grant you a non-exclusive, non-transferable, revocable license to use the Alfred application on your personal devices solely for managing your restaurant's operations in accordance with these Terms.

You may not:

• Reverse engineer, decompile, disassemble, or modify the application code.
• Use the Service to operate other businesses or provide it as a managed service to third parties without explicit written permission.
• Copy, rent, lease, or sublicense the application or its features.
• Remove or alter any proprietary notices or labels.
• Use automated tools to scrape, crawl, or extract data from the Service.

04 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Notifying us immediately of any unauthorised access to your account at appalfred2026@gmail.com.
• All activities that occur under your account, including actions by other team members you have authorised.
• Ensuring the accuracy of account information you provide.

We are not liable for loss of data or unauthorised access resulting from your failure to protect your credentials.

05 User Conduct

You agree not to use Alfred to:

• Violate any applicable laws or regulations.
• Infringe on intellectual property or proprietary rights of others.
• Transmit malware, viruses, or any harmful or disruptive code.
• Perform denial-of-service attacks or attempt unauthorised access to any system.
• Harass, threaten, or abuse other users or Alfred personnel.
• Upload content that is illegal, obscene, defamatory, or otherwise objectionable.
• Publish or distribute unlawful public-facing content through Alfred (including menu descriptions, recipe text, business profile text, booking policy notices, or other customer-visible content).
• Upload false, misleading, forged, or non-compliant business records or documents (including invoices, receipts, tax-related files, supplier documents, or payment evidence).
• Misrepresent your identity or affiliation.
• Configure the No-Show Booking Guarantee in a manner that is misleading, disproportionate, or contrary to applicable consumer protection law.

Each company is solely responsible for all content and documents it uploads, stores, generates, or publishes via the Service, including their legality, accuracy, veracity, and regulatory compliance.

We reserve the right to investigate and take appropriate action, including account suspension, for any violation of this section.

06 Fees and Payment

If Alfred offers paid plans or subscription tiers, the applicable fees will be clearly communicated before purchase. Unless stated otherwise:

• Subscription fees are billed in advance for the applicable period.
• All fees are non-refundable except as required by law or as expressly stated in a separate offer.
• We may change pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance.
• You are responsible for any applicable taxes on your purchases.

If Alfred is currently provided free of charge, we will provide reasonable advance notice before introducing any fees.

Fees charged to restaurant guests under the No-Show Booking Guarantee are governed separately by §7. Alfred's platform subscription fees and guest guarantee charges are entirely independent.

07 No-Show Booking Guarantee

The No-Show Booking Guarantee is an optional feature that restaurants may activate to protect against revenue loss from guests who book a table and do not attend. This section governs the rights and obligations of all parties involved.

7.1 Nature of the feature

When a restaurant enables this feature, guests who book a table via Alfred may be required to provide payment card details as a guarantee. Alfred facilitates the pre-authorisation, holds, and collection on behalf of the restaurant. Alfred is a technology facilitator only. All guarantee funds flow directly between the guest's payment card and the restaurant's Redsys merchant account. Alfred never holds, receives, or retains any portion of guarantee amounts.

7.2 Responsibilities of restaurants

By activating the No-Show Booking Guarantee, the restaurant agrees to:

• Configure the policy accurately, including cancellation windows, fee amounts, and grace periods, in a manner that is fair, proportionate, and consistent with applicable Spanish and EU consumer protection law (including Real Decreto Legislativo 1/2007).
• Maintain their Redsys merchant account in good standing and ensure it is correctly configured to receive guarantee payments.
• Ensure staff correctly operate the floor-plan seating feature so that guest arrivals are recorded promptly and accurately.
• Handle any guest disputes about guarantee charges directly, using the dispute evidence package available in Alfred. Alfred is not a party to disputes between the restaurant and its guests.
• Include the no-show policy in their own guest-facing terms or booking confirmation communications.
• Not charge a guarantee fee when the restaurant itself has cancelled the booking, regardless of timing.
• Accept that Alfred may withhold or block a charge capture if a system flag indicates the booking was cancelled by the restaurant, as a safeguard against erroneous charges.

7.3 Guest rights and obligations (restaurant guests)

If you are a guest making a reservation at a restaurant that uses the No-Show Booking Guarantee:

• Before completing your booking, you will be shown the exact euro amount that may be charged, the exact cancellation deadline (date and time), and the conditions under which the charge applies.
• You must actively accept these terms by checking a consent box before your booking is confirmed. Proceeding constitutes your explicit agreement to the guarantee terms.
• A pre-authorisation hold — not a charge — will be placed on your card before the reservation date. This hold will be released in full if you arrive or cancel before the deadline.
• If you do not arrive and have not cancelled within the free cancellation window, the pre-authorised amount (or the portion specified by the restaurant's policy) will be captured as a charge to your card.
• If you cancel after the deadline, a late-cancellation fee (as specified at booking time) may be charged instead of the full amount, depending on the restaurant's policy.
• If the restaurant cancels your booking for any reason, no charge will be made and any existing hold will be released.
• For questions about a charge, contact the restaurant directly. The restaurant is responsible for resolving disputes with their guests. Alfred will provide the restaurant with a full evidence package to assist with this.

7.4 Card holds and payment processing

Pre-authorisation holds are subject to the rules of the card networks (Visa, Mastercard) and the guest's issuing bank. Hold durations are typically limited by the card network to 7–31 days. For bookings made well in advance, Alfred will re-authorise the hold automatically closer to the reservation date using the stored card token. If re-authorisation fails, the guest will be notified and given an opportunity to update their payment details. The restaurant will be notified if the guarantee cannot be confirmed.

Payment processing is carried out via Redsys, a licensed payment service provider authorised by the Banco de España. Strong Customer Authentication (SCA) is applied at booking time in compliance with PSD2.

7.5 Alfred's role and limitations

Alfred is not a payment institution, credit institution, or payment intermediary as defined under EU payment services law. Alfred provides software tooling that restaurants use to manage their own Redsys merchant accounts. Alfred:

• Does not set guarantee fee amounts — these are determined by each restaurant.
• Does not decide whether to charge a guest — this is determined by the policy the restaurant has configured and the seating data entered by restaurant staff.
• Does not hold, receive, or benefit from guarantee funds at any point.
• Is not liable for a restaurant's misconfiguration of the policy, failure to record a seating, or handling of guest disputes.
• Does not guarantee collection of restaurant receivables and is not responsible for guest non-payment events (including unpaid orders, failed card collections, chargebacks, or reservation no-shows), except for operating the technical workflow described in these Terms.
• Will block a capture if internal safeguards detect that the booking was cancelled by the restaurant, even if the booking status appears ambiguous, as a protective measure for guests.

08 Availability and Support

8.1 Service availability

We aim to keep Alfred available 24/7, but we do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

• Planned maintenance (we will provide advance notice when possible)
• Infrastructure or third-party hosting failures
• Internet connectivity issues beyond our control
• Force majeure events

In the event of system downtime at the time a guarantee charge is due, Alfred will retry the capture with exponential backoff. If capture cannot be completed within a reasonable window, the restaurant will be notified. Alfred is not liable for guarantee amounts that cannot be collected due to infrastructure failures outside its control.

8.2 Support

We provide support via email at appalfred2026@gmail.com. We aim to respond within 48 hours during business hours (Monday–Friday, CET). Support is provided in English and Spanish.

09 Intellectual Property

All content, features, functionality, and technology within Alfred — including but not limited to software, design, trademarks, logos, and text — are owned by Alfredapp or its licensors and are protected by applicable intellectual property laws.

Your data remains yours. You retain full ownership of all operational data you input into Alfred (e.g. menus, inventory, booking records, guarantee policy settings). You grant us a limited, non-exclusive license to process that data solely to provide the Service.

If you provide us with feedback or suggestions about the Service, you grant us the right to use that feedback without obligation or compensation to you.

10 Limitations of Liability

10.1 No warranties

We do not warrant that:

• Alfred will be error-free, secure, or uninterrupted.
• Any defects will be corrected within a specific timeframe.
• The Service will meet your specific business requirements.
• Data stored in Alfred will never be lost or corrupted.
• Guarantee charges will always be successfully processed (subject to card network and issuing bank rules).

We recommend maintaining your own backups of critical business data.

10.2 Limitation of damages

Except where prohibited by law, in no event shall Alfredapp or its operators be liable for:

• Loss of profit, revenue, data, goodwill, or business opportunity.
• Indirect, incidental, special, punitive, or consequential damages.
• Revenue lost due to failed guarantee captures resulting from card network rules, issuing bank decisions, or infrastructure failures.
• Losses, claims, penalties, or investigations arising from unlawful, defamatory, misleading, or otherwise non-compliant content published by a company through Alfred.
• Losses, claims, penalties, tax adjustments, or fines arising from inaccurate, false, forged, or non-compliant invoices or other documents uploaded, generated, or submitted by a company through Alfred.
• Losses caused by guest no-shows, late cancellations, or non-payment of orders, except to the extent any minimum non-excludable liability applies under law.
• Payments, refunds, reversals, chargebacks, or other transaction outcomes executed under credentials, permissions, or instructions of a company account, including actions performed by authorised staff or compromised credentials controlled by the company.
• Damages exceeding the total fees you paid us in the 12 months preceding the event giving rise to the claim.

This limitation applies even if we have been advised of the possibility of such damages and regardless of the legal theory under which the claim arises.

Consumer rights: Nothing in these Terms limits any rights you may have as a consumer under applicable EU or Spanish consumer protection law, including rights that cannot be excluded by contract.

11 Indemnification

You agree to indemnify, defend, and hold harmless Alfredapp, its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms.
• Your use of the Service in violation of applicable law.
• Your infringement of any third-party rights.
• Data or content you submit to Alfred that causes harm to a third party.
• Any unlawful, defamatory, misleading, infringing, or otherwise non-compliant public content published by your company through Alfred.
• Any inaccuracy, falsity, forgery, or legal non-compliance in invoices, tax files, receipts, supplier documents, or other business records uploaded, generated, or submitted by your company via Alfred.
• Any payment, refund, capture, cancellation, or transfer request made in your company's name through your account permissions, APIs, integrations, staff access, or credentials.
• Guest claims arising from your misconfiguration of the No-Show Booking Guarantee or failure to comply with applicable consumer protection law in your jurisdiction.
• Chargebacks or disputes initiated by guests against guarantee charges that were incorrectly configured or applied by the restaurant.

12 Third-Party Services

Alfred integrates with or relies on third-party services including:

We are not responsible for the availability, security, accuracy, or operations of third-party services. Use of third-party services is governed by their respective terms and privacy policies. Any disruption to Redsys services that affects guarantee processing is outside Alfred's control and does not constitute a breach of these Terms by Alfred.

13 Termination

13.1 By you

You may terminate your account at any time by contacting appalfred2026@gmail.com. Your personal data will be deleted within 30 days of termination, in accordance with our Privacy Policy. Operational data may be retained as required by law (e.g. financial records). If you terminate while active guarantee bookings exist, any outstanding pre-authorisations will be voided within a reasonable time.

13.2 By us

We may suspend or terminate your access if:

• You violate these Terms.
• You engage in illegal activity using the Service.
• We are required to do so by law or court order.
• You fail to pay applicable fees after reasonable notice.
• Your use of the No-Show Guarantee feature causes harm to guests or generates an unreasonable volume of payment disputes.

We will provide reasonable notice before termination unless circumstances require immediate action. Upon termination, your license to use Alfred ends immediately.

14 Governing Law and Jurisdiction

These Terms are governed by the laws of Spain, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vigo, Spain.

15 Modifications to Terms

We may modify these Terms at any time. For material changes, we will provide at least 15 days' notice via in-app notification or email before the updated Terms take effect. Changes become effective on the stated date. Continued use of Alfred after that date constitutes your acceptance of the new Terms.

If you do not agree with the updated Terms, you may terminate your account before the effective date.

Changes to the No-Show Booking Guarantee terms that materially affect guest rights will be communicated with at least 30 days' notice to restaurant operators, who are responsible for informing their guests accordingly.

16 General Provisions

16.1 Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall remain in full force and effect.

16.2 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.3 Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Alfredapp regarding the Service and supersede all prior agreements and understandings.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets, with notice to you.

16.5 Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, power failures, internet outages, card network failures, or third-party service failures.

17 Contact

Alfredapp
Email: appalfred2026@gmail.com
Location: Vigo, Spain

For legal notices, account terminations, formal complaints, or questions about the No-Show Booking Guarantee, please use the email above. We aim to acknowledge all enquiries within 2 business days.