Terms of Service

01 Agreement to Terms

By downloading, installing, or using Alfred ("the Service"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use the application.

If you are accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

02 Service Description

Alfred is a mobile application for restaurant and food-service management. The Service helps you manage:

• Inventory levels and stock control
• Recipes, ingredients, and scaling
• Purchase orders and supplier relationships
• Staff schedules and roles
• Bookings and reservations
• Analytics and reporting
• Floor plans and table management

We reserve the right to modify, add, or remove features of the Service at any time, with reasonable notice where changes materially affect your use.

03 License Grant

We grant you a non-exclusive, non-transferable, revocable license to use the Alfred application on your personal devices solely for managing your restaurant's operations in accordance with these Terms.

You may not:

• Reverse engineer, decompile, disassemble, or modify the application code.
• Use the Service to operate other businesses or provide it as a managed service to third parties without explicit written permission.
• Copy, rent, lease, or sublicense the application or its features.
• Remove or alter any proprietary notices or labels.
• Use automated tools to scrape, crawl, or extract data from the Service.

04 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Notifying us immediately of any unauthorised access to your account at appalfred2026@gmail.com.
• All activities that occur under your account, including actions by other team members you have authorised.
• Ensuring the accuracy of account information you provide.

We are not liable for loss of data or unauthorised access resulting from your failure to protect your credentials.

05 User Conduct

You agree not to use Alfred to:

• Violate any applicable laws or regulations.
• Infringe on intellectual property or proprietary rights of others.
• Transmit malware, viruses, or any harmful or disruptive code.
• Perform denial-of-service attacks or attempt unauthorised access to any system.
• Harass, threaten, or abuse other users or Alfred personnel.
• Upload content that is illegal, obscene, defamatory, or otherwise objectionable.
• Misrepresent your identity or affiliation.

We reserve the right to investigate and take appropriate action, including account suspension, for any violation of this section.

06 Fees and Payment

If Alfred offers paid plans or subscription tiers, the applicable fees will be clearly communicated before purchase. Unless stated otherwise:

• Subscription fees are billed in advance for the applicable period.
• All fees are non-refundable except as required by law or as expressly stated in a separate offer.
• We may change pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance.
• You are responsible for any applicable taxes on your purchases.

If Alfred is currently provided free of charge, we will provide reasonable advance notice before introducing any fees.

07 Availability and Support

7.1 Service availability

We aim to keep Alfred available 24/7, but we do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

• Planned maintenance (we will provide advance notice when possible)
• Infrastructure or third-party hosting failures
• Internet connectivity issues beyond our control
• Force majeure events

7.2 Support

We provide support via email at appalfred2026@gmail.com. We aim to respond within 48 hours during business hours (Monday–Friday, CET). Support is provided in English and Spanish.

08 Intellectual Property

All content, features, functionality, and technology within Alfred — including but not limited to software, design, trademarks, logos, and text — are owned by Alfredapp or its licensors and are protected by applicable intellectual property laws.

Your data remains yours. You retain full ownership of all operational data you input into Alfred (e.g. menus, inventory, booking records). You grant us a limited, non-exclusive license to process that data solely to provide the Service.

If you provide us with feedback or suggestions about the Service, you grant us the right to use that feedback without obligation or compensation to you.

09 Limitations of Liability

9.1 No warranties

We do not warrant that:

• Alfred will be error-free, secure, or uninterrupted.
• Any defects will be corrected within a specific timeframe.
• The Service will meet your specific business requirements.
• Data stored in Alfred will never be lost or corrupted.

We recommend maintaining your own backups of critical business data.

9.2 Limitation of damages

Except where prohibited by law, in no event shall Alfredapp or its operators be liable for:

• Loss of profit, revenue, data, goodwill, or business opportunity.
• Indirect, incidental, special, punitive, or consequential damages.
• Damages exceeding the total fees you paid us in the 12 months preceding the event giving rise to the claim.

This limitation applies even if we have been advised of the possibility of such damages and regardless of the legal theory under which the claim arises.

Consumer rights: Nothing in these Terms limits any rights you may have as a consumer under applicable EU or Spanish consumer protection law, including rights that cannot be excluded by contract.

10 Indemnification

You agree to indemnify, defend, and hold harmless Alfredapp, its officers, directors, employees, and agents from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your violation of these Terms.
• Your use of the Service in violation of applicable law.
• Your infringement of any third-party rights.
• Data or content you submit to Alfred that causes harm to a third party.

11 Third-Party Services

Alfred may integrate with or rely on third-party services (e.g. Render.com for hosting). We are not responsible for their availability, security, accuracy, or operations. Use of third-party services is governed by their respective terms and privacy policies.

Any links to third-party websites within Alfred are provided for convenience only and do not imply our endorsement.

12 Termination

12.1 By you

You may terminate your account at any time by contacting appalfred2026@gmail.com. Your personal data will be deleted within 30 days of termination, in accordance with our Privacy Policy. Operational data associated with your organisation's account may be retained as required by the account administrator or by law.

12.2 By us

We may suspend or terminate your access if:

• You violate these Terms.
• You engage in illegal activity using the Service.
• We are required to do so by law or court order.
• You fail to pay applicable fees after reasonable notice.

We will provide reasonable notice before termination unless circumstances require immediate action (e.g. ongoing harm or legal obligation). Upon termination, your license to use Alfred ends immediately.

13 Governing Law and Jurisdiction

These Terms are governed by the laws of Spain, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of Vigo, Spain.

14 Modifications to Terms

We may modify these Terms at any time. For material changes, we will provide at least 15 days' notice via in-app notification or email before the updated Terms take effect. Changes become effective on the stated date. Continued use of Alfred after that date constitutes your acceptance of the new Terms.

If you do not agree with the updated Terms, you may terminate your account before the effective date.

15 General Provisions

15.1 Severability

If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. The remaining provisions shall remain in full force and effect.

15.2 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.3 Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Alfredapp regarding the Service and supersede all prior agreements and understandings.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of assets, with notice to you.

15.5 Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, acts of government, power failures, internet outages, or third-party service failures.

16 Contact

Alfredapp
Email: appalfred2026@gmail.com
Location: Vigo, Spain

For legal notices, account terminations, or formal complaints, please use the email above. We aim to acknowledge all enquiries within 2 business days.